FAQ

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We currently accept Visa, MasterCard, American Express and  Discover. Only one card may be applied per order.

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?
Your card will be charged at the time your order is placed.

HOW DO I USE A PROMO CODE?
Promo codes may be entered during the coupon code step in the checkout process. Simply type or paste your code in the box provided. Only one promo code may be applied per order.

WHY SOY WAX
We chose soy wax to work with because it is a non toxic and natural product that is sourced locally. Soy wax has been proven to burn cleaner (non-toxic), longer and more evenly.

HOW CAN I TRACK MY ORDER
Once your Lonez candles have been shipped, you will receive an email confirmation with the tracking information. If you do not receive your tracking information within 5 business days, please email us at lonezscents@gmail.com.